Short version: if Vani is not for you, say so within 48 hours of paying and, if you have used 5 minutes or fewer of that purchase, you get the money back. Here is the full policy.
Refundable within 48 hours if none of the pack has been used. Packs are tied to the plan they were bought on.
Minutes lost because Vani, ElevenLabs or Hume failed mid-call are restored on request. If a fault stops you using a plan for more than 3 days in a cycle, you can choose an extension or a pro-rata refund.
Duplicate or wrong charges are refunded in full as soon as we see them.
Email hello@neulish.com from your sign-in address with the date and amount. Refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days; banks sometimes take longer to show it.
Because plans do not auto-renew, cancelling is simply not buying the next cycle. You keep access until the plan's end date. You can delete your account at any time (see the privacy policy).